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Found 15 from your keywords: subject="Customer services"
cover
Benchmarking customer service
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Glen Peters

Buku ini membahas penerapan teknik benchmarking (penilaian acuan) khusus dalam bidang pelayanan pelanggan (customer service). Glen Peters menyajikan panduan praktis bagi organisasi untuk mengukur kinerja layanan mereka saat ini, membandingkannya dengan praktik terbaik (best practices) dari para pemimpin industri, serta mengidentifikasi area yang membutuhkan perbaikan. Pembahasan mencakup kerang…

Edition
-
ISBN/ISSN
9780273610694
Collation
viii, 217 pages : illustrations ; 24 cm
Series Title
The Financial times/Pitman Publishing series
Call Number
658.812 GLE b
cover
On Becoming A Customer-Centric Company
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YuswohadyMadyani, DewiKartajaya, Hermawan

Edition
-
ISBN/ISSN
9799849128
Collation
xii, 282 hlm.
Series Title
-
Call Number
658.812 MAD a

Edition
-
ISBN/ISSN
9799849128
Collation
xii, 282 hlm.
Series Title
-
Call Number
658.812 MAD a
cover
Customer-focused quality: what to do on Monday morning
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Hinton, Tom.Schaeffer, Wini.

"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provide…

Edition
-
ISBN/ISSN
9780131896307
Collation
xiii, 273 p. : ill. ; 24 cm.
Series Title
-
Call Number
658.812 HIN c
cover
The future of competition : co-creating unique value with customers
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Prahalad, C KRamaswamy, Venkatram

Abstrak Belum Tersedia

Edition
-
ISBN/ISSN
1578519535
Collation
xiii, 256 pages : illustrations ; 24 cm
Series Title
-
Call Number
658.4 Pra t
cover
Pemasaran Jasa: Manusia, Teknologi, Strategi. Perspektif Indonesia - Jilid 2
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Wirtz, JochenLovelock, Christopher ... [et al.]Mussry, JackyWulandari, DianPutera, Devri Barnadi

Saat ini, jasa semakin mendominasi perekonomian dunia. tentu saja, keterampilan mengelola dan memasarkan jasa menjadi semakin penting. Buku ini mengambil sudut pandang manajerial yang sangat kuat, namun tetap berdasarkan penelitian akademis yang solid. Tidak diragukan lagi, buku ini dapat menjawab kesenjangan antara teori dan dunia praktik yang sering dialami oleh akademisi dan pelaku bisnis. …

Edition
7th Ed
ISBN/ISSN
9786022411246
Collation
xvi, 272 p. : ill. ; 28 cm
Series Title
-
Call Number
658.8 Pem
cover
Pemasaran Jasa: Manusia, Teknologi, Strategi. Perspektif Indonesia - Jilid 1
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Wirtz, JochenLovelock, Christopher ... [et al.]Mussry, JackyWulandari, DianPutera, Devri Barnadi

Saat ini, jasa semakin mendominasi perekonomian dunia. tentu saja, keterampilan mengelola dan memasarkan jasa menjadi semakin penting. Buku ini mengambil sudut pandang manajerial yang sangat kuat, namun tetap berdasarkan penelitian akademis yang solid. Tidak diragukan lagi, buku ini dapat menjawab kesenjangan antara teori dan dunia praktik yang sering dialami oleh akademisi dan pelaku bisnis. …

Edition
7th Ed
ISBN/ISSN
9789790994744
Collation
xvii, 423 p. : ill. ; 28 cm
Series Title
-
Call Number
658.8 Pem
cover
IMC, The Next Generation: Five Steps for Delivering Value and Measuring Finan…
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Schultz, Don E.Schultz, Heidi F.

Abstrak Belum Tersedia

Edition
-
ISBN/ISSN
9780071416627
Collation
xxiii, 408 p. : ill. ; 24 cm
Series Title
-
Call Number
658.8 Sch i
cover
Think IMC: Efektivitas Komunikasi untuk Menciptakan Loyalitas Merek dan Laba …
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Estaswara, B. Helpris

Abstrak Belum Tersedia

Edition
-
ISBN/ISSN
9789792240023
Collation
xxii, 281 p. : ill. ; 21 cm
Series Title
-
Call Number
658.8 Est t
cover
Understanding and managing customers
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Doole, IsobelLancaster, PeterLowe, Robin

Abstrak Belum Tersedia

Edition
-
ISBN/ISSN
9780273685623
Collation
360 pages : illustrations ; 25 cm
Series Title
-
Call Number
658.812 Doo u
cover
Services Marketing: People, Technology, Strategy
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Lovelock, Christopher H.Wirtz, Jochen

Abstrak Belum Tersedia

Edition
6th
ISBN/ISSN
132056763
Collation
xx, 648 p. : ill. ; 28 cm
Series Title
-
Call Number
658.8 Lov s
cover
Supply Chain Management: Strategy, Planning, and Operation
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Chopra, SunilMeindl, Peter

Abstrak Belum Tersedia

Edition
4th Ed
ISBN/ISSN
9780136094517
Collation
xviii, 501 p. : ill. ; 26 cm
Series Title
-
Call Number
658.7 Cho s
cover
Supply Chain Management: Strategy, Planning, and Operation
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Chopra, SunilMeindl, Peter

Abstrak Belum Tersedia

Edition
5th Ed
ISBN/ISSN
9780273765226
Collation
xii, 516 p. : ill. ; 25,5 cm
Series Title
-
Call Number
658.7 Cho s
cover
Supply Chain Management
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Pujawan, I NyomanER, Mahendrawathi

Abstrak Belum Tersedia

Edition
-
ISBN/ISSN
9799795450334
Collation
xiv, 320 p. ; ill. ; 25 cm
Series Title
-
Call Number
658.7 Puj s
cover
Services Marketing: People, Technology, Strategy
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Lovelock, Christopher H.Wirtz, Jochen

Abstrak Belum Tersedia

Edition
7th Ed
ISBN/ISSN
9780136117849
Collation
xxii, 626 p. : ill., map ; 29 cm
Series Title
-
Call Number
658.8 Lov s
cover
The innovators solution : creating and sustaining successful growth
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\"Christensen, Clayton MRaynor, Michael\"

Abstrak Belum Tersedia

Edition
-
ISBN/ISSN
9781578518524
Collation
288 pages ; 24 cm
Series Title
-
Call Number
658.406 3 Chr t