APA Style

Lovelock, Christopher H., Wirtz, Jochen. (2011). Services Marketing: People, Technology, Strategy (7th Ed). Boston: Prentice Hall.

Chicago Style

Lovelock, Christopher H., Wirtz, Jochen. Services Marketing: People, Technology, Strategy. 7th Ed Boston: Prentice Hall, 2011. Books.

MLA Style

Lovelock, Christopher H., Wirtz, Jochen. Services Marketing: People, Technology, Strategy. 7th Ed Boston: Prentice Hall, 2011. Books.

Turabian Style

Lovelock, Christopher H., Wirtz, Jochen. Services Marketing: People, Technology, Strategy. 7th Ed Boston: Prentice Hall, 2011. Books.