The case for bureaucracy: a public administration polemic

This volume argues that American public servants and administrative institutions are among the best in the world. Contrary to popular stereotypes, they are neither sources of great waste nor a threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, the author touches on core aspects of public administration while drawing on recent events to bri…

Megatrends Asia: eight Asian megatrends that are reshaping our world

Writing with the combination of acute perceptions and broad sweep of his previous Megatrends bestsellers, Naisbitt describes the dramatic events that are now taking place in Asia as once isolated nation-states expand their individual economies and develop a powerful new synergy that works to their mutual benefit. Although the United States continues to focus on Europe, Naisbitt shows why the co…

Global strategies: insights from the world's leading thinkers

"Global Strategies features examples from successful companies around the world, as well as commentary from the preeminent voices in the field." "Global Strategies does not offer a simple antidote to the challenge of achieving global competitiveness. Rather, it illustrates the many types of strategies that companies have developed to cope with an increasingly dynamic environment. As the trend t…

Mencetak Wiraniaga Yang Handal

Mencetak wiraniaga yang handal membutuhkan kombinasi antara penguasaan produk yang mendalam, keterampilan komunikasi persuasif, dan kemampuan membangun hubungan jangka panjang dengan pelanggan

The empty raincoat: making sense of the future

The Empty Raincoat (1994) by management philosopher Charles Handy examines the paradoxes of modern capitalism, warning that economic progress risks turning humans into replaceable, anonymous cogs. The book challenges us to find meaning, connection, and a balanced life beyond material wealth and corporate servitude.

Setting strategic goals and objectives

Strategic goals are broad, long-term aspirations (typically 3–5 years), while objectives are the specific, measurable steps taken to achieve them. To set them effectively, establish a forward-looking vision, use the SMART Criteria, and translate objectives into actionable KPIs to track progress.

The boundaryless organization: breaking the chains of organizational structure

Discover the specific strategies premier companies are using to position themselves for success in the new knowledge economy. In this best-selling work, a world-class team of management experts shows how leading corporations--General Electric, Morgan Bank, and SmithKline Beecham included--are busting boundaries on all fronts. Each of these companies is producing superior results by encouraging …

Customer-focused quality: what to do on Monday morning

"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provide…

The rice diet solution: the world-famous low-sodium, good-carb, detox diet fo…

Draws on the principles of the Rice Diet Program as introduced in 1939, explaining how healthy carbohydrates are essential to weight loss and outlining a low-sodium meal plan of whole grains, fruits, vegetables, legumes, and lean proteins

The McGraw-Hill 36-hour marketing course

The "McGraw-Hill 36-Hour Course" series offers a structured crash course on business and marketing principles. For digital strategy, The McGraw-Hill 36-Hour Course: Online Marketing by Lorrie Thomas is the go-to guide, featuring actionable steps, core strategies, and an optional online exam to earn a certificate of achievement.

Thick face, black heart : mental baja, pantang menyerah : jalan menuju kemakm…

Istilah ini berasal dari karya klasik penulis strategi bisnis Asia, Chin-Ning Chu. Konsep ini mengajarkan keberanian untuk kebal terhadap kritik (thick face) dan ketegasan dalam mengambil keputusan sulit demi tujuan (black heart) sebagai fondasi utama meraih kesuksesan.Pondasi mental ini menyeimbangkan dua kekuatan yang saling melengkapi dalam hidup dan karier:Thick Face (Muka Tebal): Merujuk p…

Secrets of customer relationship management = Rahasia manajemen hubungan pela…

Buku ini membahas strategi dan konsep manajemen hubungan pelanggan (Customer Relationship Management/CRM) secara mendalam. Penulis menjelaskan bagaimana perusahaan dapat menciptakan loyalitas pelanggan, memahami kebutuhan mereka, dan mengoptimalkan hubungan jangka panjang untuk meningkatkan nilai bisnis.

Successful real estate investing in the '90s: a practical guide to profits fo…

Successful Real Estate Investing: A Practical Guide for the Small Investor (often associated with author Peter G. Miller) debunks "get-rich-quick" and "no-money-down" myths. It provides foundational, conservative strategies focusing on sensible financing, clear math, risk management, and the realities of the market

Creative Time Management: Become More Productive and Still Have Time for Fun

Mastering time management isn’t about squeezing more tasks into your day; it’s about aligning your energy with your priorities. By implementing targeted strategies, you can boost productivity and carve out dedicated time for rest and fun.

Customer Retention Through Quality Leadership

Edition

-

ISBN/ISSN

981007431X

Collation

xii, 233; ilus: 22cm.

Series Title

-

Call Number

303.34 DEB c

Buku Mempertahankan Eksistensi Bisnis di Milenium Baru: Pemikiran Kritis dan …

Untuk mempertahankan eksistensi bisnis di era modern, kunci utamanya adalah adaptasi teknologi, inovasi produk yang berpusat pada pelanggan, dan kelincahan (agility) dalam merespons dinamika pasar.Dalam buku klasik "Mempertahankan Eksistensi Bisnis di Milenium Baru" yang disunting oleh Budi W. Soetjipto dkk, ditekankan pentingnya pemikiran kritis dan strategis dari para pelaku usaha.

Sukses menjual: jurus jitu merebut pasar

Buku ini menunjukkan bagaimana Anda dapat meyakinkan orang untuk melakukan bisnis dengan Anda, dengan mengembangkan kemampuan Anda berkomunikasi dengan orang lain - dengan menggunakan teknik-teknik menjual yang terbukti berhasil diterapkan dalam setiap situasi.

PRESIDEN SOLUSI

Buku "Presiden Solusi" mencatat 108 kebijakan dan penyelesaian masalah yang dilakukan Presiden Prabowo Subianto selama 18 bulan pertama pemerintahannya. Anda dapat mencari ketersediaan buku ini di katalog perpustakaan digital Adam Kurniawan Library - President University, OPAC Perpusnas RI, atau jaringan perpustakaan daerah seperti Kemendikdasmen.Berikut adalah detail lengkap mengenai buku ters…

Hubungan Indonesia - Rusia : Pandangan Masyarakat Indonesia

Buku ini menghadirkan refleksi historis sekaligus komprehensif mengenai perjalanan hubungan bilateral kedua negara dari sudut pandang masyrakat Indonesia. Nilai historisnya terletak pada rekontruksi perkembangan hubungan sejak awal kemerdekaan Indonesia hingga periode kontemporer, dan kerja sama kedua bangsa.

Manajemen Kinerja Era Industri 5.0

Buku ini menyajikan panduan komprehensif dan aplikatif dalam membangun serta mengelola Sistem Manajemen Kinerja (Performance Management System/PMS) yang efektif, dengan tetap berlandaskan pada konsep dan teori manajemen yang kuat. Ditujukan bagi praktisi SDM, pimpinan organisasi, maupun akademisi, buku ini menjembatani kesenjangan antara kerangka konseptual dan implementasi nyata di lapangan. …