'Managing Quality' provides a comprehensive introduction to the field of quality management and presents a supply chain theme as the unifying framework for quality improvement.
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Known for its comprehensive approach, this text shows operations managers how to analyse processes, ensure quality, create value, and manage the flow of information, products and services. The seventh edition offers an extensive collection of exercises and solved problems to reinforce key concepts. An increased emphasis is placed on supply chain management and services. New information is prese…
Quality management and statistical quality control students and instructors can look no further. Wiley is proud to offer a brand new text by Vic Sower, Essentials of Quality, which is aimed at meeting the needs of these students at both the undergraduate and graduate level spanning business, operations, engineering, technical, and education departments. QM & SQC students typically face chall…
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