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Found 3 from your keywords: subject="Benchmarking"
cover
Benchmarking: A Tool for Continuous Improvement
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Carol J. McNairKathleen H. J. Leibfried

Praise for Benchmarking "Benchmarking provides a practical, hands–on approach by a team that has been there." —Susan Anderson–Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become ‘Best–in–Class’ in your business." —Rolf E. Soderstrom, Corporate Vice–President, Motorola, Inc. Praised as the…

Edition
1st ed
ISBN/ISSN
9780887305481
Collation
xx, 344 pages : illustrations ; 25 cm.
Series Title
Coopers & Lybrand performance solutions series
Call Number
658.4013 CAR b
cover
Benchmarking customer service
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Glen Peters

Buku ini membahas penerapan teknik benchmarking (penilaian acuan) khusus dalam bidang pelayanan pelanggan (customer service). Glen Peters menyajikan panduan praktis bagi organisasi untuk mengukur kinerja layanan mereka saat ini, membandingkannya dengan praktik terbaik (best practices) dari para pemimpin industri, serta mengidentifikasi area yang membutuhkan perbaikan. Pembahasan mencakup kerang…

Edition
-
ISBN/ISSN
9780273610694
Collation
viii, 217 pages : illustrations ; 24 cm
Series Title
The Financial times/Pitman Publishing series
Call Number
658.812 GLE b
cover
Benchmarking for Competitive Advantage = Bencmarking untuk Keunggulan Bersaing
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Tony BendellLouise BoutlerJohn KellySularno Tjiptowardojo

Benchmarking for Competitive Advantage karya Robert J. Boxwell Jr. mengupas tuntas konsep dan aplikasi praktis benchmarking (patok duga) sebagai instrumen manajemen strategis untuk membangun keunggulan bersaing organisasi. Buku ini menjelaskan metode sistematis dalam mengidentifikasi, menganalisis, dan mengadaptasi praktik-praktik terbaik (best practices) dari perusahaan-perusahaan terdepan (be…

Edition
-
ISBN/ISSN
0-273-60168-7
Collation
viii, 234 hlm. : il. ; 23 cm
Series Title
-
Call Number
658.4013 TON b