Books

Benchmarking: A Tool for Continuous Improvement

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Praise for Benchmarking "Benchmarking provides a practical, hands–on approach by a team that has been there." —Susan Anderson–Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become ‘Best–in–Class’ in your business." —Rolf E. Soderstrom, Corporate Vice–President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You’ll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals. Seasoned advice from the authors covers such topics as:
Creating value from the customer’s perspective
How to develop both qualitative and quantitative benchmarks
How to identify key performance drivers
Realizing the most effective methods for implementing and managing a benchmarking initiativeNumerous examples from companies such as Avon Products, AT&T, and Janssen Pharmaceutica are included to illustrate the power and diversity of successful benchmarking initiatives.

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Availability

Detail Information

Series Title

Coopers & Lybrand performance solutions series

Call Number

658.4013 CAR b

Publisher

New York : HarperBusiness., 1992

Collation

xx, 344 pages : illustrations ; 25 cm.

Language

English

ISBN/ISSN

9780887305481

Classification

658.4013

Content Type

text

Media Type

-

Carrier Type

-

Edition

1st ed

Subject(s)

Efektivitas Organisasi
Benchmarking
Manajemen mutu terpadu
Audit manajemen

Specific Detail Info

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Statement of Responsibility

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