Books

Customer-focused quality: what to do on Monday morning

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"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!

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Availability

Detail Information

Series Title

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Call Number

658.812 HIN c

Publisher

Englewood Cliffs, N.J. : Prentice Hall., 1994

Collation

xiii, 273 p. : ill. ; 24 cm.

Language

English

ISBN/ISSN

9780131896307

Classification

658.812

Content Type

text

Media Type

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Carrier Type

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Edition

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Subject(s)

Customer services
Total Quality Management
Consumer satisfaction

Specific Detail Info

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Statement of Responsibility

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Other version/related

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