e-Book

Ongoing crisis communication : planning, managing, and responding

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Crises occur every day: an airplane crashes into a mountain; a corporation lays off thousands of workers; an oil spill threatens an ecosystem. Such crises can be devastating for individuals, organizations, the organizations' stakeholders, and even entire industries. Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multidisciplinary approach to the entire crisis communicaiton process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (precrisis, crisis, and postcrisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

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Detail Information

Series Title

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Call Number

658.4056 COO o

Publisher

Thousand Oaks, California : Sage., 2015

Collation

xiii, 239 pages : illustrations ; 24 cm

Language

English

ISBN/ISSN

9781452261362

Classification

658.4056

Content Type

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Media Type

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Carrier Type

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Edition

4th ed

Subject(s)

Communication in management.
Crisis management.

Specific Detail Info

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Statement of Responsibility

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