APA Style
Roberts-Phelps, Graham. (2001).
Customer Relationship Management: How to Turn a Good Business into a Great One! .
London:
Hawksmere.
Chicago Style
Roberts-Phelps, Graham.
Customer Relationship Management: How to Turn a Good Business into a Great One!.
London:
Hawksmere,
2001.
Books.
MLA Style
Roberts-Phelps, Graham.
Customer Relationship Management: How to Turn a Good Business into a Great One!.
London:
Hawksmere,
2001.
Books.
Turabian Style
Roberts-Phelps, Graham.
Customer Relationship Management: How to Turn a Good Business into a Great One!.
London:
Hawksmere,
2001.
Books.