APA Style

Buttle, Francis. (2009). Customer Relationship Management: Concepts and Technologies (2nd Ed). Oxford: Elsevier.

Chicago Style

Buttle, Francis. Customer Relationship Management: Concepts and Technologies. 2nd Ed Oxford: Elsevier, 2009. Books.

MLA Style

Buttle, Francis. Customer Relationship Management: Concepts and Technologies. 2nd Ed Oxford: Elsevier, 2009. Books.

Turabian Style

Buttle, Francis. Customer Relationship Management: Concepts and Technologies. 2nd Ed Oxford: Elsevier, 2009. Books.