APA Style
Schmitt, Bernd H.. (2003).
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers .
New York:
Wiley.
Chicago Style
Schmitt, Bernd H..
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers.
New York:
Wiley,
2003.
Books.
MLA Style
Schmitt, Bernd H..
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers.
New York:
Wiley,
2003.
Books.
Turabian Style
Schmitt, Bernd H..
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers.
New York:
Wiley,
2003.
Books.