APA Style
Hinton, T., Schaeffer, W. (1994).
Customer-focused quality: what to do on Monday morning .
Englewood Cliffs, N.J.:
Prentice Hall.
MLA Style
Hinton, Tom.., Schaeffer, Wini..
"Customer-focused quality: what to do on Monday morning".
Englewood Cliffs, N.J.:
Prentice Hall,
1994.
Books.