APA Style
Lovelock, C, H., Wirtz, J. (2016).
Services marketing : people, technology, strategy (8th Ed).
New Jersey:
World Scientific.
MLA Style
Lovelock, Christopher, H.., Wirtz, Jochen.
"Services marketing : people, technology, strategy".
8th Ed
New Jersey:
World Scientific,
2016.
e-Book.