APA Style
Hoffman, K. Douglas., Bateson, John E. G.. (2011).
Services marketing: concepts, strategies, & cases (4th ed.).
Australia ; Mason, Ohio:
South-Western.
Chicago Style
Hoffman, K. Douglas., Bateson, John E. G..
Services marketing: concepts, strategies, & cases.
4th ed.
Australia ; Mason, Ohio:
South-Western,
2011.
e-Book.
MLA Style
Hoffman, K. Douglas., Bateson, John E. G..
Services marketing: concepts, strategies, & cases.
4th ed.
Australia ; Mason, Ohio:
South-Western,
2011.
e-Book.
Turabian Style
Hoffman, K. Douglas., Bateson, John E. G..
Services marketing: concepts, strategies, & cases.
4th ed.
Australia ; Mason, Ohio:
South-Western,
2011.
e-Book.