APA Style

Brinkman, R., Kirschner, R. (2003). Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone . New York: McGraw-Hill.

MLA Style

Brinkman, Rick., Kirschner, Rick. "Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone". New York: McGraw-Hill, 2003. Books.