APA Style

Michelli, J, A. (2014). Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people . New York: McGraw-Hill Education.

MLA Style

Michelli, Joseph, A. "Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people". New York: McGraw-Hill Education, 2014. Books.