APA Style

Tjiptono, Fandi, Chandra, Eregorius. (2016). Service Quality Dan Satisfaction (ed.4). Yogyakarta: Penerbit Andi.

Chicago Style

Tjiptono, Fandi, Chandra, Eregorius. Service Quality Dan Satisfaction. ed.4 Yogyakarta: Penerbit Andi, 2016. Books.

MLA Style

Tjiptono, Fandi, Chandra, Eregorius. Service Quality Dan Satisfaction. ed.4 Yogyakarta: Penerbit Andi, 2016. Books.

Turabian Style

Tjiptono, Fandi, Chandra, Eregorius. Service Quality Dan Satisfaction. ed.4 Yogyakarta: Penerbit Andi, 2016. Books.