APA Style

Mitroff, I, I., Pearson, C, M. (1993). Crisis Management: A Diagnostic Guide for Improving Your Organizations Crisis - pPeparedness . San Fransisco: Jossey-Bass Publishers.

MLA Style

Mitroff, Ian, I.., Pearson, Christine, M.. "Crisis Management: A Diagnostic Guide for Improving Your Organizations Crisis - pPeparedness". San Fransisco: Jossey-Bass Publishers, 1993. Books.