APA Style
Peppers, Don, Rogers, Martha. (2004).
Managing Customer Relationships: A Strategic Framework .
Hoboken, New Jersey:
John Wiley & Sons.
Chicago Style
Peppers, Don, Rogers, Martha.
Managing Customer Relationships: A Strategic Framework.
Hoboken, New Jersey:
John Wiley & Sons,
2004.
Books.
MLA Style
Peppers, Don, Rogers, Martha.
Managing Customer Relationships: A Strategic Framework.
Hoboken, New Jersey:
John Wiley & Sons,
2004.
Books.
Turabian Style
Peppers, Don, Rogers, Martha.
Managing Customer Relationships: A Strategic Framework.
Hoboken, New Jersey:
John Wiley & Sons,
2004.
Books.