APA Style

Gordon, J. (2004). Pfeiffer Book of Successful Communication Skill-Building Tools, The: The Most Enduring, Effective, and Valuable Training Activities for Improving Interpresonal Communication . San Francisco: Pfeiffer; Chichester: John Wiley.

MLA Style

Gordon, Jack. "Pfeiffer Book of Successful Communication Skill-Building Tools, The: The Most Enduring, Effective, and Valuable Training Activities for Improving Interpresonal Communication". San Francisco: Pfeiffer; Chichester: John Wiley, 2004. Books.