APA Style

Gordon, J. (2003). Pfeiffer Book of Successful Conflict Management Tools, The: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict . San Francisco: Jossey-Bass/Pfeiffer.

MLA Style

Gordon, Jack. "Pfeiffer Book of Successful Conflict Management Tools, The: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict". San Francisco: Jossey-Bass/Pfeiffer, 2003. Books.